Terms and Conditions
The terms and conditions are the principal document governing the operations of the website. Players’ and the company rights and responsibilities are outlined in them. Every user, before registering on the site, is required to read the terms and conditions and agree.
Content
General Provisions
When registering an account and continuing to use the Vavada website, the player automatically agrees to the Responsible Gaming Policy, bonus rules, and other internal documents of the website. If you cannot agree with the terms and conditions, do not register or use the website.
All services are provided by Vavada B.V., a company registered in Curacao. Access to games is only permitted to individuals; legal entities are not permitted to participate.
Changes to the Rules
The company may update the terms and conditions for legal, technical, or commercial reasons. Players are responsible for keeping track of any changes. Continuing to play after the rules have been updated constitutes acceptance of the new rules.
Opening an Account
Players are required to register a personal account in order to use the services of the site. To register, you should enter an email or phone number, a password, and some initial personal information. A user has to go through this process in order to recognize themselves and keep their data secure.
The administration retains the right to request additional documentation, such as a passport or national identification card. In such a case, the account may be temporarily suspended until the needed details are supplied. It is also important to remember that only one account per user and device is allowed.
However, the fundamentals of registration include:
- Providing accurate data;
- Compulsory notification of any changes to personal information;
- Prohibition on creating duplicate accounts;
- Opt-in for promotional push notifications (with opt-out).
Violation of these provisions may result in the account being blocked or deleted without a refund.
Identity Verification and AML Policy
The Know Your Customer (KYC) procedure is required. The Anti-Money Laundering (AML) policy is also required. Every user must prove they own the deposited funds. They must also confirm they are old enough to gamble legally.
So the company might ask for more documents, and a biometric verification, and also verify that the source of the money is legal. Detects false information or underage betting, or other violations and will block the account.
To meet these stipulations, players should be ready to show:
- Passport or ID card;
- Proof of address;
- Copies of the documents confirming the source of income (but not in all cases);
Such steps aim to keep both the gambling site and its players safe from scams and crime.
Account Security
Each user is responsible for the security of their data. Logins and passwords must not be shared with third parties. If a password is lost, it can be recovered through the system, but all actions taken in the account up to that point will be considered to have been performed by the owner.
The company recommends changing your password regularly and using unique combinations. If unauthorized access occurs, the user is obliged to report this to the support service. Failure to comply with security rules may result in the loss of funds without the right to compensation.
Game and Betting Rules
Before placing a bet, the player must ensure that the data entered is correct. Once the transaction has been confirmed, no changes can be made, except in cases where a cancellation request is sent to customer support in a timely manner.
The history of all transactions is available in your personal account. The company reserves the right to reject transactions in case of violation of the rules.
The main provisions include:
- The player’s responsibility for the correctness of bets;
- The possibility of canceling a transaction through customer support;
- A ban on claims against the company in case of errors made by the user.
Bonus Policy
Vavada offers a 100% bonus on the first deposit. However, to withdraw the bonus, you must meet the wagering requirements of x35, and only in slots.
Players can activate or cancel the bonus at any time via their profile. If canceled, the bonus funds will be forfeited. Winnings from bonus bets are also limited to 10 times the bonus amount.
Combating Fraud and Collusion
The administration strictly monitors attempts at fraud. Serious violations include the use of bots, fraudulent transactions, collusion with other players, and the exploitation of software bugs.
If such actions are detected, the company has the right to:
- Cancel winnings;
- Block the account;
- Withhold funds as compensation for damages;
- Report the information to law enforcement agencies.
Players are also required to report suspicious actions of other users to customer support.
Prohibited Actions on the Website
In addition to fraud, there are other restrictions. Violation of these rules will result in account suspension and inability to continue playing.
Users are prohibited from:
- Using offensive language and violating communication norms;
- Spreading viruses or other malicious software;
- Interfering with the operation of the website or attempting to circumvent its security system;
- Copying materials without the company’s permission;
- Selling or transferring accounts to third parties.
Term of the Agreement and Its Termination
The user may close their account at any time by sending a request to customer support. However, until the deletion is confirmed, they remain responsible for all actions in their personal account.
The company also has the right to close the account without prior notice if violations of the rules or suspected fraud are detected. In such cases, no refunds will be made.
Possible reasons for forced account closure include:
- Attempts to hack the system;
- Use of the account for illegal activities;
- Publishing offensive material;
- Prolonged inactivity (more than 6 months).
In exceptional cases, the remaining funds may be returned to the player, but bonuses and loyalty points are not subject to compensation.